Alorass

We deliver fashion fast! Here’s everything you need to know about getting your Alorass order:

Processing Time:

• Orders are prepared and dispatched within 1–3 business days (excluding weekends and holidays).

• You’ll receive a shipping confirmation email with tracking details once your package is on the way.

Shipping Options & Fees:

Order Value	U.S. Standard Shipping	International Shipping
$70+ USD	FREE 🎉	Calculated at checkout
Under $70 USD	$7.99 USD	Calculated at checkout

Delivery Time Estimates:

• U.S. Orders: 7–10 business days after dispatch.

• International Orders: 10–15 business days after dispatch.

Need It Faster?

• Expedited Shipping: Available at checkout for an additional fee (2–5 business days to the U.S.).

• Contact service@alorass.com before ordering for urgent delivery options.

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Key Reminders

1. Free Shipping Tip: Add a trendy accessory to your cart to reach the $70 threshold!

2. Address Accuracy: Double-check your details at checkout. We’re not responsible for errors.

3. Tracking: Monitor your package in real-time via the link in your shipping email.

4. Delays: Customs, weather, or carrier issues may occasionally extend delivery times.

We’re Here to Assist You!

Whether you have questions about orders, sizing, or our latest collections, our team is ready to help.

Preferred Contact Methods:

• Email: service@alorass.com
  (We aim to respond within 24 hours!)

Mailing Address:
Alorass Global Operations Center
Unit 1602, Tower B, International Commerce Centre
Central, Hong Kong

Customer Support Hours (PST):

• Monday – Friday: 9:30 AM – 5:30 PM

• Saturday – Sunday: Closed

Why Reach Out to Us?

• Expert Style Advice: Our fashion-savvy team can help you choose the perfect fit.

• Ethical Commitment: Questions about sustainability? We’ll gladly share our practices.

At Alorass, we want you to love every purchase. If something isn’t perfect, here’s how we make returns easy:

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1. Return Eligibility

• Timeframe: Request a return within 30 days of receiving your order.

• Condition: Items must be unworn, unwashed, and with original tags attached.

• Proof of Purchase: Provide your order number or receipt.

Non-Returnable Items:

• Final sale items (marked “Final Sale” at checkout).

• Underwear, swimwear, or accessories with hygiene seals removed.

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2. How to Initiate a Return

1. Email Us: Contact service@alorass.com with your order number and reason for return.

2. Ship It Back: Pack items securely, attach the label, and drop off at any USPS or SF Express location. (U.S. orders only)

International Returns:

• Customer pays return shipping. Email us for instructions.

3. Refund Process

• Processing Time: Refunds are issued within 5–8 business days after we receive your return.

• Refund Method: Funds return to your original payment method (PayPal, credit/debit card).
  Note: Bank processing times may vary (up to 14 days for cards).

4. Damaged or Wrong Items?

• Email service@alorass.com within 7 days of delivery with photos and order details.

• We’ll cover return shipping and send a replacement or refund immediately.

5. Final Sale Items

• Clearance or “Final Sale” purchases are non-returnable and non-refundable.

6. Need Help?

• Email: service@alorass.com (Response within 24 hours!)

• Hours: Mon – Fri: 9:30 AM – 5:30 PM PST

Why Trust Us?

• Transparent Process: No hidden fees or complicated forms.

• Quick Resolution: Most returns are processed within 48 hours of arrival.

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Thank you for choosing Alorass – where style meets satisfaction! 💃✨